Iâ€™m pretty lucky. Iâ€™ve worked for some less than moral companies and at times have had to question my own morality. Sometimes, unfortunately, we have to do what we have to do in life.Â Anyway, my point is itâ€™s nice to work for a company thatâ€™s upfront and stands behind their products. Very rarely do you actually find inexpensive quality. I truly believe that at matsmatsmats.com we are honest and have quality products at great prices.
The only downside is most people (myself included) are quick to voice their opinion when theyâ€™re unsatisfied and rarely do so when they are satisfied. Being that a big part of our job here is customer service, we hear about the rare instances when there are problems and complaints. That kind of thing is expected to some degree, especially with the volume of business we do. Â I mean, accidents happen, especially when you package and ship as much as we do.
When I see positive feedback, itâ€™s usually on the website and itâ€™s our customers talking about how great our customer service is (it really is!) or how fast they got their product.Â Much like a puppy thatâ€™s been adopted, I donâ€™t usually hear anything about how well our product is doing- until last week.Â I had a customer call and order a supply of our SoftFoot Pilates Mat.Â The owner of â€˜Synergyâ€™, aÂ Pilates Studio in Cookeville, TN, just celebrated their 6 year anniversary and needed mats to accommodate their growing clientele.
As I was hanging up with her she let me know that the set she currently has, the ones that were purchased from us over six years ago, and the ones sheâ€™s buying now arenâ€™t even to replace those mats. Â I was informed that her Pilates mat is used all day, every day and she hasnâ€™t found a better exercise mat or a more economical mat.Â That information really is good to know.Â Iâ€™ve always been confident in telling our customers how great our products are, but actually hearing it from you guys reassures me that we not only have a large yoga mat and Pilates mat selection, but our prices and quality are really good too!